Adults only · 18+
Contact Us
Questions, problems, a report, or a business inquiry — the XMingle Live team reads everything that comes in. Here is how to reach us, what to expect back, and where to find an instant answer if you do not want to wait for one.
18+ only · Free to start · Switch matches anytime
Email Us
The one address for everything: [email protected]. Whether it is an account question, a technical problem, billing confusion, or feedback about the service, this inbox is where it lands — a real person reads it, not an autoresponder loop.
When to expect a reply: most messages are answered within 1–2 business days. Reports about safety or abuse jump the queue and are handled first. If you have not heard back after two business days, check your spam folder before writing again — replies occasionally land there.
A small tip that speeds everything up: write from the email address connected to your account if you have one, and describe what you were doing when a problem happened (which page, which device, roughly when). "Video froze after I switched matches on my phone" gets solved far faster than "it's broken."
Before You Write — Instant Answers
Many questions already have a written answer on this site, and reading it is faster than any email round-trip:
- Safety guide — how to protect yourself in random video chat, what to watch for, and how leaving, reporting, and blocking work.
- Privacy policy — what data the service collects, what it is used for, and what is never touched.
- Terms of service — the rules of the service, including the strict 18+ requirement.
- The homepage FAQ — how random matching works, whether you need an app, what "private" really means, and other common first questions.
Reporting Someone or a Safety Concern
If someone behaves badly during a match, you have two channels, and using both is fine:
- In-app report and block. The report and block tools are built directly into the chat experience. This is the fastest route — your report is attached to the person involved, and blocking takes effect immediately so you will not be paired with them again.
- Email follow-up. For anything serious — threats, attempts to move you to another platform for money, or anything involving a suspected minor — email [email protected] with every detail you can share. These reports are read as a priority.
And the immediate move, always: leave the match. Ending a conversation is instant, needs no reason, and works every single time. The safety guide goes deeper on the habits worth building.
Business and Partnership Inquiries
For partnership, advertising, or press inquiries, email [email protected] with "Business" in the subject line and a short description of what you have in mind — it will be routed to the right person.
Frequently Asked Questions
How quickly will I get a reply?
Most messages to [email protected] get a reply within 1–2 business days. Safety reports are read first and handled as a priority.
How do I report another user?
Use the report and block tools inside the chat experience — that is the fastest route, because it attaches the report directly to the person involved. You can also email [email protected] with as much detail as you can share.
Rather Just Dive Back In?
If your question can wait, the next conversation cannot. Take a random video match and see who shows up.
XMingle Live is an independent random video chat service and is not affiliated with, endorsed by, or officially connected to Umingle, Uhmegle, Omegle, or any other brand mentioned on this page. All trademarks belong to their respective owners.